Terms & Conditions

Booking

All bookings made prior to the 1st March 2012 will be held as an option until this date. All options will be confirmed by International Quest on receipt of 15% deposit of the total expected course fees. Invoices will be issued on 1st March 2012 and payment due by the 14th March 2012. If payment is not received by the due date International Quest reserves the right to cancel the option. Any bookings made after the 1st March 2012 will only be confirmed by International Quest on receipt of a 15% deposit of the total expected course fees. If the booking is made within 28 days of the course start date we will ask you to pay all fees in full at the time of booking.

Payments

All payments must be made in UK Sterling. All credit card payments incur a 2.5% surcharge on the total amount to be paid by credit card. If you are paying by direct bank transfer please ensure that you add £10 per transaction to cover UK bank charges. Full payment is due 11 working days before the course start date. No student will be allowed on to campus until all payments have been received in cleared funds.

Cancellation Policy

Cancellation must be made in writing and will be confirmed in writing by International Quest. . If notice of cancellation is received more than 90 days before the start of the course, only the deposit will be forfeited. If notice of cancellation is received 90 days or less before the course start date the following charges will apply:-

More than 90 days before arrival date – loss of deposit
Between 90 days and 60 days before arrival date – 25% of total fees
Between 59 days and 7 days before arrival date – 50% of total fees
Less than 7 days before arrival date and non-arrivals – 100% of total fees
Immigration (Visa)

It is the student’s responsibility to ensure that he/she has a valid passport and obtains appropriate documentation for entry to the UK, Ireland or USA. International Quest does not accept any liability for financial loss incurred by failure to have the correct travel documentation. Should a student be unsuccessful in their visa application, all fees apart from any bank charges will be refunded upon receipt of official evidence of your visa refusal.

Insurance

International Quest recommends that students travelling to the UK, Ireland or USA arrange full travel and medical insurance. International Quest offers a policy with an International insurance company that protects against expenses incurred through accident or illness and provides coverage for loss of baggage and personal effects. Please indicate at the time of booking if you wish to take out this insurance policy and we will forward you prices and further details.

Changes to courses

Details of the programmes outlined in International Quest publicity materials are given in good faith. International Quest is at times forced to make changes to services and reserves the right to change programmes, facilities, timetables, accommodation or dates of courses. International Quest also reserves the right to cancel courses or merge classes due to insufficient numbers. By enrolling on an International Quest course students automatically agree to allow pictures taken of them participating in activities or lessons to be used in future publicity material.

International Quest reserves the right, by giving notice to clients at any time before the Start Date, to increase the price of the services being provided to reflect any increase in costs to International Quest, which is due to factors beyond International Quest’s control, such as, without limitations, significant increases in accommodation cost, transport costs, labour costs etc…

Discipline

International Quest reserves the right to exclude students from their course or remove them from their accommodation in the event of unacceptable behaviour, poor discipline or low attendance. In such cases, there will be no refund of fees. In the event of exclusion or premature termination of the course, International Quest will not be responsible for providing alternative accommodation and all transportation and related costs will be the sole responsibility of the student and, or, his/her parent(s).

Complaints

Comlaints must be made in writing and submitted to International Quest while the student is attending the course. Complaints will not be given consideration if received after the student has completed the course.

Liability

International Quest does not accept liability for personal injury or the death of any student unless caused by the proven negligence of International Quest or its servants. International Quest does not accept any liability for the loss of or damage to any property belonging to students. International Quest accepts no responsibility for loses or additional expenses in the event of cancellation (whether whole or part) or changes due to delays in travel services, strikes, disasters, war or the threat of war, acts of terrorism within the UK and Ireland or abroad, quarantine, weather, sickness or any event outside the control of International Quest.

Information we want to collect from you

Internationalquest.co.uk is committed to preserving the privacy of all visitors to our website at www.internationalquest.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

When you visit or order products from www.internationalquest.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and or e-mails sent to us.

To maintain our customer service standards and to assist staff training, we may record and monitor incoming calls.

Cookies

“Cookies” are small pieces of information that are stored by your browser on your computers hard drive. The cookies created by this site do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually prevent your browser from doing so. Cookies are required to be enabled for the ordering process to work. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This website uses Hitslink by Net Applications to analyse traffic to this website. Hitslink uses cookies to enhance the ability to track page views and visitor usage patterns. The cookie is used to help us measure the number of visits, average time spent, page views and other statistics relating to your use of this site. This information does not in any way reveal any personal data about visitors.

Use of your Information

Your information will enable us to provide you with access to all parts of our website and to supply the goods you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our services. We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Mailing List - Our newsletter is designed to keep you up to date with our new products and special offers. Our newsletter will normally be sent out no more than once per month. Our mailing list is for our use only, we will not sell or pass on your information to third parties. You may also remove yourself from the mailing list at any time. When you place an order, we assume you are giving your consent to us to collect information about you. This information will be used to process your order efficiently and we will not sell or pass on your information to third parties.